Privacy Policy

1. Introduction

1.1 Hotstreak Casino ("we", "us", "our") is the data controller responsible for your personal data collected through hotstreakcasinouk.com ("the Site").

1.2 This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Site and Services.

1.3 We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

2.1 Personal Information: Name, email address, date of birth, postal address, telephone number, and government-issued identification documents.

2.2 Financial Data: Payment card details, bank account information, e-wallet identifiers, and transaction history.

2.3 Usage Data: IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and gameplay activity.

2.4 Cookie Data: Information collected through cookies and similar tracking technologies (see Section 9).

3. How We Collect Data

3.1 Directly from you: When you register an account, make deposits or withdrawals, contact customer support, or update your profile.

3.2 Automatically: Through cookies, server logs, and analytics tools when you browse or interact with the Site.

3.3 From third parties: Identity verification services, payment processors, fraud prevention agencies, and regulatory bodies.

4. Purpose of Processing

We process your personal data for the following purposes:

• Account Management: Creating and maintaining your account, verifying your identity, processing transactions.
• Legal Compliance: Meeting regulatory obligations including anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming requirements.
• Marketing: Sending promotional communications (with your consent), personalising offers, and improving our Services.
• Fraud Prevention: Detecting and preventing fraudulent activity, multi-accounting, and bonus abuse.
• Service Improvement: Analysing usage patterns, conducting research, and enhancing the user experience.

5. Legal Basis (UK GDPR)

5.1 Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.

5.2 Contract: Processing necessary to fulfil our contractual obligations to you (e.g., account management, transaction processing).

5.3 Legitimate Interest: Fraud prevention, security, service improvement, and business analytics, balanced against your rights and freedoms.

5.4 Legal Obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gambling regulations.

6. Data Sharing

6.1 We may share your personal data with the following categories of recipients:

• Payment processors: To facilitate deposits and withdrawals.
• Identity verification providers: To meet KYC and AML obligations.
• Regulatory bodies: Including the UK Gambling Commission (UKGC) as required by law.
• Law enforcement: When required by court order or legal process.
• Service providers: Hosting, analytics, and customer support platforms operating under data processing agreements.

6.2 We do NOT sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Retention

7.1 We retain your personal data for as long as your account is active, plus a minimum of 5 years after account closure to comply with regulatory requirements.

7.2 Financial transaction records are retained for a minimum of 7 years in accordance with anti-money laundering regulations.

7.3 Upon expiry of the retention period, your data will be securely deleted or anonymised.

8. Your Rights (UK GDPR)

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data where no legitimate reason for continued processing exists.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Restriction: Request restriction of processing in certain circumstances.

8.2 To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

9.1 Essential Cookies: Required for the Site to function properly. These cannot be disabled. They include session management, security tokens, and load balancing.

9.2 Analytics Cookies: Help us understand how visitors interact with the Site. We use these to improve functionality and user experience. You may opt out via your browser settings.

9.3 Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These require your explicit consent.

9.4 You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.

10. Security Measures

10.1 We implement industry-standard security measures to protect your data, including 256-bit SSL/TLS encryption for all data transmissions.

10.2 Access to personal data is restricted to authorised personnel on a need-to-know basis, with multi-factor authentication required for administrative access.

10.3 We conduct regular security audits and penetration testing to identify and address vulnerabilities.

11. International Data Transfers

11.1 Your personal data is primarily stored and processed within the United Kingdom and European Economic Area (EEA).

11.2 Where data is transferred outside the UK/EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the Information Commissioner's Office (ICO), or other appropriate safeguards.

11.3 We will not transfer your data to any country that does not provide an adequate level of data protection without implementing appropriate safeguards.

12. Contact & Complaints

12.1 For any questions about this Privacy Policy or to exercise your data rights, contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]

12.2 If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113